FAQs

📦 Ordering & Logistics

 

Q: How long does it typically take for my order to be delivered?

A: Delivery timelines are contingent upon the final destination and chosen shipping method. Typically, clients can expect their order to arrive within 5–10 business days from the date of confirmed shipment. Detailed tracking information will be provided upon dispatch.
Q: How do you handle lead times for bulk orders during peak seasons?

A: We utilize advanced production planning and maintain strategic buffer inventory for critical raw materials to proactively mitigate potential delays. All clients receive realistic, transparent timelines upfront. Priority scheduling options are available for time-sensitive projects.
Q: Do you assist with packaging and branding for wholesale orders?
A: Yes. We offer comprehensive, customized packaging solutions, which include branded hangtags, custom polybags, UPC/EAN labeling, and retail-ready boxing, ensuring the final presentation aligns seamlessly with your brand’s unboxing experience and market requirements.


🏭 Manufacturing Excellence & Quality Assurance

 

Q: What certifications do your manufacturing facilities hold to ensure quality and sustainability?

A: Our facilities operate under globally recognized certification standards, ensuring both quality and ethical production. Key certifications include: OEKO-TEX® for safe and harmless textiles, ISO 9001 for robust quality management systems, and WRAP (Worldwide Responsible Accredited Production) for lawful, humane, and ethical manufacturing. We also prioritize sustainability with certifications like GOTS (Global Organic Textile Standard) for organic materials.
Q: What quality control processes are implemented during production?

A: Our stringent Quality Control (QC) protocol is multi-tiered: it encompasses pre-production material testing, continuous in-line inspections throughout the manufacturing process, and a final, rigorous AQL (Acceptable Quality Level) audit prior to shipment. This statistical sampling methodology ensures product consistency across all bulk orders.
Q: How do you ensure compliance with international labor and safety standards?

A: Compliance is a core pillar of our operations. We strictly adhere to international labor laws (e.g., in line with Fair Labor Association guidelines) and mandate regular, independent audits of all partner facilities. Fair wages, ethical working conditions, and comprehensive safety protocols are non-negotiable standards throughout our supply chain.
Q: What is your process for addressing defects or non-conforming products in bulk orders?

A: We uphold a firm quality guarantee. In the event of confirmed defects, the non-conforming products will be promptly replaced at no additional cost to the client. Furthermore, we conduct a root-cause analysis to implement corrective actions and prevent any recurrence in future production runs.

 

🎨 Design, Customization & IP Protection

 

Q: Do you offer technical design support for custom apparel development?

A: Absolutely. Our dedicated in-house design and engineering team collaborates closely with clients. We provide technical support to refine concepts, optimize designs for large-scale production, develop comprehensive tech packs, and ensure seamless manufacturability without compromising the initial creative vision.
Q: What is the maximum customization scope you can accommodate (e.g., fabric blends, trims, or specialized finishes)?

A: We offer end-to-end customization. This includes developing bespoke fabric blends, custom Pantone dyeing, sourcing unique hardware/trims (zippers, buttons, labels), and applying specialized functional finishes (e.g., waterproofing, antimicrobial, UV protection). Share your detailed specifications, and our R&D team will execute your vision.
Q: Can you replicate existing samples or garments for private-label production?

A: Yes. Simply provide us with your physical sample or a detailed tech pack. Our technical team is adept at reverse-engineering the product to precisely match all specifications, including fabric composition, construction, stitching integrity, and labeling requirements.
Q: How do you protect client intellectual property during the design process?
A: Client intellectual property (IP) is treated with the utmost confidentiality. All proprietary designs are safeguarded by strict Non-Disclosure Agreements (NDAs) and secured via highly controlled digital workflows. We guarantee that we will never share, replicate, or utilize client concepts or designs without explicit, written authorization.

 

🤝 Transparency & Partnership

 

Q: Why should I trust TE Genesis? 

A: TE Genesis has cultivated years of expertise in the global apparel manufacturing sector. Our foundation is built upon an unwavering commitment to superior craftsmanship, meticulous quality control, and proactive customer service. We are dedicated to translating your vision into a premium product that consistently exceeds market expectations, fostering a reliable, long-term partnership.
Q: Are your production capabilities scalable for long-term partnerships?

A: We specialize in providing scalable manufacturing solutions. Our infrastructure is designed with modular production lines and supported by strategic, robust raw material partnerships, enabling us to efficiently handle both small-scale runs and rapidly growing demands. Our strategic goal is to serve as a reliable, long-term partner and grow in alignment with your business trajectory.
Q: Can you provide transparency into your supply chain for traceability purposes?
A: Yes. We are committed to maintaining full transparency and traceability across our entire supply chain, from the sourcing of raw materials to the final production stage. Clients can request comprehensive documentation to verify the ethical sourcing, sustainability practices, and journey of their product.