Shipping policy

Shipping & Delivery Policy

At TE Genesis, we take pride in the craftsmanship and precision of our custom-made products. To ensure you receive the highest quality apparel and equipment, each item is prepared to order. Please review our shipping guidelines below.

1. Order Processing & Craftsmanship

Because we specialize in tailored and custom-manufactured goods, production begins immediately following order confirmation. This "made-to-order" approach ensures that every piece meets our rigorous quality standards before it leaves our facility.

2. Shipping Timelines

  • Production Phase: Please allow 5 to 12 business days for the fulfillment and preparation of your order.

  • Transit Phase: Once production is complete, your package will be handed over to our logistics partners. Shipping durations vary based on the selected method and destination.

3. Shipping Methods & Costs

We offer a variety of shipping tiers to suit your needs, ranging from standard economy to expedited services.

  • Rates: Shipping costs are calculated in real-time based on package weight and destination.

  • Expedited Shipping: Faster transit options are available for an additional fee at checkout for urgent requirements.

4. Global Logistics (International Shipping)

We are proud to offer worldwide shipping.

  • Customs & Duties: International shipments may be subject to customs inspections and import duties as determined by the destination country. Please note that TE Genesis is not responsible for these additional charges or for delays caused by local customs regulations.

  • Delivery Estimates: While we strive for timely delivery, international timeframes are estimates and can be influenced by regional postal services and carrier capacity.

5. Order Tracking

Transparency is key to a smooth experience. As soon as your order is dispatched, you will receive an automated email notification containing a tracking number and a link to monitor your package’s journey in real-time.

6. Important Considerations

  • Scope: This policy applies to all custom apparel, tactical knives, and specialized products within our catalog.

  • Carrier Delays: While we work with reliable global carriers, TE Genesis cannot be held liable for unforeseen delays caused by weather, strikes, or carrier-specific logistical issues.

Contact Us

Our support team is here to assist you with any questions regarding your shipment. Please reach out to us at thetegenesis@gmail.com for dedicated assistance.